- Covid-19 Shipping Update
- Shipping & Delivery
- International Delivery
- Covid-19 Returns Update
- Returns Policy
Due to the current Coronavirus Pandemic, we ask that our customers please be aware that your order may be effected by delays.
Australia Post and Star Track are operating as normal, however they are processing very high volumes of parcels which is slowing down their normal processes. Due to a current reduction in domestic flights operating across Australia, delivery time of your parcel may be delayed.
We ask that you allow an additional 5 business days for delivery. If you are using Express Post, we ask that you allow an additional 2 business days for delivery.
We appreciate your patience during this time. The tracking information provided will confirm your package status via Australia Post, and will be updated by Australia Post accordingly. Do feel free to contact us should you be experiencing prolonged delays or need help tracking your item.
Thank you for your understanding during this difficult time. We wish you safe and well, with love and light xxx The Ecobella Team
Currently, Ecobella only ships to addresses within Australia.
Ecobella has efficient delivery partners who will endeavour to provide you with the best attention to care and speediness of service. However, there may be times when gifts/purchases are delayed in the delivery process. Please allow up to 10 days for delivery + 5 additional business days due to the COVID-19 Pandemic postal delays. Items on back order may take longer than 5-7 working days. These will be sent separately with no additional postage charges applied. For your protection all parcels within Australia will be sent registered mail.
Within Australia, flat rate shipping is $9.95 - some exclusions apply*
'Free Shipping' is offered to Ecobella customers from time to time. Please refer to the Terms & Conditions page for details.
For Holiday Season shipping (Christmas & New Year) please refer to the Terms & Conditions for current cut-off dates.
*Exclusions include some larger or heavy products that require courier, such as Flatout Frankie products. These additional shipping costs are calculated by weight / size, and are additional to the standard shipping costs for other items that may have been ordered at the same time. Please contact Ecobella for further information.
Currently, Ecobella only ships to addresses within Australia. International shipping is generally not available, though it may become available in the future.
Some products may be available for international shipping via special arrangement, please contact us should you have a request or require any further information.
Due to the current Coronavirus Pandemic Australia-wide shipping delays, we have extended our Returns period.
We will be offering 60-day returns for a limited time*. Please contact us via email to arrange the return an item. Returned items within 60 days, must be unused and in a pristine saleable condition with the original packaging *(with the below exceptions) in order for Ecobella to issue a refund or give you store credit. The Returns Policy below still applies. *Ecobella reserves the right to change the Return period at any time.
You may return most new, unopened items within 30* days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Returns & Replacements
It is the customer’s responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately via our contact us page or the customer service email supplied on your invoice. if an order is lost in transit, damaged or incorrect, we may not send replacement items immediately.
Replacement items will only be despatched according to the store’s discretion following our investigations.
Ecobella does not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
In addition, we will not be held liable for any loss or damage resulting from late delivery.
We are unable to offer returns on ‘sale’ items unless faulty or wrongly described. Returns or exchanges will be accepted on any faulty merchandise within a reasonable timeframe. A receipt is required for proof of purchase on return transactions. Due to health reasons cosmetics, earrings, underwear and swimwear are not able to be returned unless faulty or wrongly described.
Faulty goods: If you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return products without first contacting us.
Guarantee and 30 day returns
If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original packaging *(with the below exceptions) and we will refund your cost of goods.
Here's how online returns work: Please email us with details of the product you wish to return. Any product received without prior notice will not be processed. We will then provide you with return postal details. You will need to then pack the products safely into a suitable box, address the parcel and drop it into a convenient Post Office or post box. Customers will be responsible for shipping and handling charges. Please do take care with packaging the items as we cannot take responsibility for any damage in return transit.
Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods. Please allow 2 - 7 days for the refund to appear on your credit card to allow for bank processing.