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** FREE SHIPPING FOR ORDERS OVER $100 WITHIN AUSTRALIA **

Customer Service

CUSTOMER SERVICE

 

Ordering

 Shopping online is simple with Ecobella:

1. Select a category from the ‘Browse' menu on the homepage. The ‘Browse’ menu is a more specific category selector, which allows you to view our products. For instance, clicking on the ‘Home & Living’ link will allow you to shop by category or you can see the entire range.

2. Select the items for your order and they will be added to your shopping cart.

3. Ecobella uses PayPal which is a secure online payment system. Financial and personal information is held securely by PayPal. PayPal accepts credit and debit cards.

4. A confirmation email will be sent to your specified email address. Please keep this email as a record of your order. It will contain your order number and will serve as a tax invoice.

 

Shipping & Delivery

Currently, Ecobella only ships to addresses within Australia. International shipping is generally not available, though it may become available in the future.
 Some products may be available for international shipping via special arrangement, please contact us should you have a request or require any further information.

Ecobella has efficient delivery partners who will endeavour to provide you with the best attention to care and speediness of service. However, there may be times when gifts/purchases are delayed in the delivery process. Please allow up to 10 days for delivery. Items on back order may take longer than 5-7 working days. These will be sent separately with no additional postage charges applied. For your protection all parcels within Australia will be sent registered mail.

Within Australia, flat rate shipping is $9.95 - some exclusions apply*

'Free Shipping' is offered to Ecobella customers from time to time. Please refer to the Terms & Conditions page for details.

*Exclusions include some larger products that require courier, such as Flatout Frankie products. These additional shipping costs are calculated by weight / size, and are additional to the standard shipping costs for other items that may have been ordered at the same time. Please contact Ecobella for further information.

 

 

 

 

Returns & Replacements

Please note:

It is the customer’s responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on heretohelp@ecobella.com.au if an order is lost in transit, damaged or incorrect, we may not send replacement items immediately.

Replacement items will only be despatched according to the store’s discretion following our investigations.

Ecobella does not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

In addition, we will not be held liable for any loss or damage resulting from late delivery.

We are unable to offer returns on ‘sale’ items unless faulty or wrongly described. Returns or exchanges will be accepted on any faulty merchandise within a reasonable timeframe.A receipt is required for proof of purchase on return transactions. Due to health reasons ‘change of mind’ cosmetics, earrings, underwear and swimwear are not able to be returned unless faulty or wrongly described.

Faulty goods: If you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return products without first contacting us.

 

Guarantee and online 30 day returns 

Online 30-day returns

If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original packaging *(with the below exceptions) and we will refund your cost of goods. 

Here's how online returns work:  Please email us with details of the product you wish to return.  Any product received without prior notice will not be processed. We will then provide you with return postal details.  You will need to then pack the products safely into a suitable box, address the parcel and drop it into a convenient Post Office or post box.  Customers will be responsible for shipping and handling charges. Please do take care with packaging the items as we cannot take responsibility for any damage in return transit.

Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods. Please allow 2 - 7 days for the refund to appear on your credit card to allow for bank processing.

 

Payment, Pricing & Promotions

Prices are all quoted in Australian Dollars and include GST. Occasionally, we will offer discounts and/or promotions, the details and guidelines of which will be posted on our website during the time of offer.

 

Viewing Orders

You will receive an email confirming your purchase with us shortly after your order is placed. If you do not receive confirmation of your order via email, please double-check to make sure your order was processed correctly.

If you have any questions or are having difficulty placing an order through our website, please let us know! Email us at heretohelp@ecobella.com.auTo view your order history, please login to your Ecobella user account.

 

Privacy Policy

We guarantee to not disclose, sell, rent or exchange your personal details to any third party for any reason. Spam annoys us and we would never do anything to increase the spam cluttering our planet!

We only collect your details that are necessary to ensure that we can effectively complete your transaction and deliver you the best service possible.

 

Updating Account Information

To view and/or update your account information or to view order history, please login to your Ecobella user account

 

Further Assistance

If you have a question regarding your order, you may email our customer service staff at:

Mail:

Ecobella 
PO Box 609
Bulimba QLD 4171

Email: heretohelp@ecobella.com.au

Phone: Please contact heretohelp@ecobella.com.au with your query in the first instance. Our contact number will be supplied should it be required.