Customer Service

CUSTOMER SERVICE

 

Ordering

 Shopping online is simple with Ecobella:

1. Select a category from the ‘Browse' menu on the homepage. The ‘Browse’ menu is a more specific category selector, which allows you to view our products. For instance, clicking on the ‘Home & Living’ link will allow you to shop by category or you can see the entire range.

2. Select the items for your order and they will be added to your shopping cart.

3. Ecobella uses PayPal which is a secure online payment system. Financial and personal information is held securely by PayPal. PayPal accepts credit and debit cards.

4. A confirmation email will be sent to your specified email address. Please keep this email as a record of your order. It will contain your order number and will serve as a tax invoice.

 

Shipping & Delivery

Please see our latest shipping and delivery information here.

If you require further information, please contact us

 

Returns & Replacements

 

Please see our latest Returns policy & procedure information here.

 

If you require further information, please contact us. 

 

 

Payment, Pricing & Promotions

Prices are all quoted in Australian Dollars and include GST. Occasionally, we will offer discounts and/or promotions, the details and guidelines of which will be posted on our website during the time of offer.

 

Viewing Orders

You will receive an email confirming your purchase with us shortly after your order is placed. If you do not receive confirmation of your order via email, please double-check to make sure your order was processed correctly.

If you have any questions or are having difficulty placing an order through our website, please let us know! Email us at heretohelp@ecobella.com.auTo view your order history, please login to your Ecobella user account.

 

Privacy Policy

We guarantee to not disclose, sell, rent or exchange your personal details to any third party for any reason. Spam annoys us and we would never do anything to increase the spam cluttering our planet!

We only collect your details that are necessary to ensure that we can effectively complete your transaction and deliver you the best service possible.

 

Updating Account Information

To view and/or update your account information or to view order history, please login to your Ecobella user account

 

Further Assistance

If you have a question regarding your order, you may email our customer service staff at:

Mail:

Ecobella 
PO Box 609
Bulimba QLD 4171

Email: heretohelp@ecobella.com.au

Phone: Please contact heretohelp@ecobella.com.au with your query in the first instance. Our contact number will be supplied should it be required.